Resolving Account Access Issues for IELTS General Training – Help Center

If you're experiencing difficulties accessing your IELTS General Training account, it might be due to being directed to the wrong portal. This guide will help you navigate to the correct portal and regain access to your premium account.

Step-by-Step Guide to Accessing Your IELTS General Training Account

Step 1: Identify the Issue

Check Your Portal: If you are unable to access your account despite having a subscription, you might be directed to the IELTS Academic portal instead of the General Training portal. This is a common issue that can prevent you from accessing your premium features.

Step 2: Access the Correct Portal

Use the Correct Link: Ensure you are using the link specific to the IELTS General Training portal. If you have been using a bookmark or a saved link, verify that it directs you to the General Training portal here: ieltsgt.magoosh.com/dashboard

Step 3: Update Your Login Credentials

Re-enter Your Credentials: Go to the correct portal and enter your login credentials. Make sure you are using the email address associated with your premium account.
Password Reset: If you have trouble logging in, try resetting your password. Ensure that the password reset email is sent to the correct email address linked to your account.

Step 4: Verify Your Subscription

Check Subscription Status: Once logged in, verify that your subscription is active. If you still encounter issues, double-check that your account is associated with the correct email address.

Step 5: Access on Multiple Devices

Device Compatibility: You can use your account on two devices simultaneously. Ensure that you are logged into the correct portal on both devices to avoid access issues.

Additional Tips

Clear Browser Cache: If you continue to experience issues, try clearing your browser cache or using a different browser to access the portal.
Contact Support: If the problem persists after following these steps, consider reaching out to customer support for further assistance.

By following these steps, you should be able to resolve the issue and access your IELTS General Training account without further complications.